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Ricoh Embedded Software Architecture (ESA) Device Client v1.4 Installation and Integration Guide

Section 8: Troubleshooting

© 2013 by Omtool, Ltd. All rights reserved. Omtool, AccuRoute and the Company logo are trademarks of the Company. Trade names and trademarks of other companies appearing in this document are the property of their respective owners.

8-2

Troubleshooting the delivery mechanism

When the AccuRoute server finishes processing a message, an outbound connector routes the message directly to

its destination or passes the message onto a delivery agent. If a delivery agent such as a mail server or DMS application

is involved in the delivery process, do some basic troubleshooting on the delivery agent. If the delivery agent is

functioning correctly, troubleshoot the message on the AccuRoute server. Continue to Troubleshooting the message

on the AccuRoute server.

Troubleshooting the message on the AccuRoute server

There are two important questions that can be resolved when troubleshooting a message on the AccuRoute server:

 Was the message submitted to the AccuRoute server?

 Assuming the message was submitted to the AccuRoute server, what caused the delivery failure? The

state and status of the message, along with details in the message journal, provide important clues.

Start troubleshooting by trying to locate the message on the AccuRoute server:

1 Click Start > All Programs > Omtool > AccuRoute Server > AccuRoute Server

Administrator.

2 In the console tree, expand the AccuRoute Server Administrator and go to [ServerName] >

Messages.

3 Look for the message in the In Process queue:

a Click In Process.

b View All Items.

c Sort all items by the date submitted.

d Look for the message.

 Message found - View the message journal to determine the current state and status of the

message. Then monitor the components and confirm that the message is moving through the

processing queues on the AccuRoute server. If the AccuRoute server stops processing the

message (for example, the message seems to be stuck in a processing queue), restart all

Omtool services.

 Message not found - Go to step 4 and look for the message in the History queue.

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Models	Document Type
SA-4100SHX	Datasheet Provision-ISR SA-4100SHX, 1 pages
SA-24600HD(1U)	Datasheet Provision-ISR SA-24600HD(1U), 1 pages
SA-16400SH(2U)	Datasheet Provision-ISR SA-16400SH(2U), 1 pages
SA-8200HDE	Datasheet Provision-ISR SA-8200HDX, 1 pages
SA-16400NX	Datasheet Provision-ISR SA-16400NX, 1 pages
SA-8200SH(1U)	Datasheet Provision-ISR SA-8200SH(1U), 1 pages

Ricoh LD528C Informazioni Techniche Pagina 68

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Ricoh LD528C Informazioni Techniche Pagina 68

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