Ricoh Remote Communication Gate S Manuale Utente Scaricare il pdf (Pagina 8)

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Summary of Advantages

Advantages Main Features Currently @Remote Advantage

1. Reduce

Device

Downtime

Auto Service

Call

When Service Calls occur,

customers contact their

sales/service companies for

device maintenance or

repair.

@Remote can receive device

failure calls automatically,

carry out remote

diagnostics, and perform

remote updates in the event

of firmware problems.

2. Automated

Counter

Checking

Auto Counter

Reading

Billing

Meter reading is usually by

postcard, fax, and telephone

– between customer and

sales company.

@Remote carries out meter

reading periodically,

without requiring user

intervention.

3. Ordering

Supplies

(toner, etc)

Auto Supply

Replenishment

When supplies run out

(reach end), customers

contact their sales

companies to order or stock

supplies.

@Remote can obtain toner

level information (near

end/end) from Ricoh Family

Group devices

automatically.

1 2 3 4 5 6 7 8 9 10 11 12 13 ... 22 23

@ Remote 1
Update History 2
White Paper 3
@Remote Service 3
The Challenge: 4
*IT equipment maintenance 4
*IT cost reduction 4
Solution – @Remote 5
Until Now 6
Summary of Advantages 8
Customer Service Company 10
Periodic polling every 11
1 hour as default 11
II. Counter information 12
1. Updating firmware 13
1. Software 18
Questions and Answers 22
Q6. Does it support 23
A. No, it doesn’t 23

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Ricoh Remote Communication Gate S Manuale Utente Pagina 8

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